Is the pass transferrable?
No. Each pass is individualized with your name and photo and can only be used by the original pass holder.
How do I redeem my Venture Pass?
If you purchased directly from our site, simply upload a picture of yourself and complete the purchase process and your card will be mailed to you in 7-10 business days.
If you purchased your pass from one of one affiliated partners, click the "Redeem" tab, enter in your confirmation number found on your confirmation email along with any other necessary information and your card will be mailed to you in 7-10 business days.
How do I use my Venture Pass to get into a game/attraction?
Simply present your Venture Pass at the designated gate entrance or will call ticket counter of a participating venue location. For further instruction, click the venue links under the "What's Included" tab for individual venue entrance information.
Can I enter any of the facilities before my Venture Pass arrives in the mail?
Our Partners require that each Venture Pass holder have their pass in hand before they will allow entry to their facilities. Good news is we try our best to get our passes out to you as quickly as possible and in most cases we're able to deliver ahead of our 7-10 business day guarantee.
When is my Venture Pass valid?
Your Venture Pass is valid for 12 months from Jan 1st, 2018 - Dec 31st, 2018, with the exception that the White Water Bay and Frontier City are good for one season (We will send you a voucher the will be good for the 2018 season).
Will new venues be added?
Yes. We are always looking for family-oriented facilities to join the Venture Pass family. If there's a particular venue you'd like to see added, make sure to add your recommendation to our Facebook page.
Is the Venture Pass for children and adults?
The Venture Pass is for everyone above the age of 2. Adults and children will enjoy the benefits of having a Venture Pass!
What if I lost my Venture Pass card?
Send us an email at customerservice@myventurepass.com and we will reprint and mail your card for a fee of $5.
Do I need to get a new card printed when I renew my Venture Pass?
No. You may still use your existing card.
Can I purchase a pass as a gift?
You can purchase the Venture Pass as a gift. Simply choose the Venture Pass Gift Product on the product page. After purchase you will be emailed a voucher code. You can either send that in an email or print and give to your gift recipient. When the recipient goes to the webpage they will click the redeem gift button and enter the code and they will be able to get complete the Venture Pass process.